TERMS OF SERVICE
Terms & Conditions
Clear and transparent terms governing your shopping and delivery orders with The Daily Basket in New Cairo, Egypt.
General Introduction
These Terms govern your shopping experience and order placement with The Daily Basket ("TDB", "we", "us"). By placing an order through our storefront, you agree to these Terms alongside our Delivery Information, Refund & Exchange Policy, and Privacy Policy.
1. Products & Pricing
The Daily Basket offers authentic branded packaged FMCG goods, including chocolates, confectionery, crisps, biscuits, and beverages:
- Currency: All catalog prices are denominated and billed in Egyptian Pounds (EGP).
- Product Descriptions & Images: We endeavor to provide accurate names, sizes, and descriptions. Manufacturer packaging may vary seasonally; images illustrate authentic goods.
- Delivery Charges: Product prices exclude the district delivery fee, which is displayed as a separate line item at checkout.
2. Order Placement & Sourcing Model
We operate an order-first fulfillment model to guarantee product authenticity and freshness:
- Order Confirmation: Completing checkout generates an official reference code (e.g.
TDB-YYMMDD-XXXX) to track your order. - No Forced Substitutions: If an item is unavailable, we call you directly to suggest an alternative or remove the item. We will never substitute any product without your explicit agreement.
- Order Acceptance: We reserve the right to cancel an order if contact details are unreachable, the delivery address is outside our supported New Cairo area, or items cannot be sourced.
3. Payment Terms (Cash on Delivery)
Simple Doorstep Payment
All orders are fulfilled on a Cash on Delivery (COD) basis. We do not collect or store any online credit card or banking information.
- Payment Handover: You agree to pay the verified order total (confirmed products + district delivery fee) in Egyptian Pounds to the courier upon delivery.
4. Delivery Coverage, Fees & Timing
- Coverage Territory: Delivery is strictly limited to our six supported New Cairo districts. Addresses outside New Cairo cannot be fulfilled at this time.
- District Delivery Fees: Delivery fees range from EGP 65 to EGP 110 based on the selected New Cairo district, clearly displayed before you confirm your order.
- Estimated delivery: Your order is expected to arrive within 24–48 hours of order confirmation.
5. Cancellations, Returns & Quality Guarantee
- Order Cancellation: You may cancel your order free of charge at any time prior to courier dispatch by contacting customer care.
- Damaged or Defective Items: Fully protected under applicable statutory consumer warranties. TDB replaces or refunds defective goods at zero additional delivery or collection charge.
- Change-of-Mind Returns: Follows the terms set out in our Refund & Exchange Policy for eligible sealed, unopened items within 14 days. Where legally permissible, the customer may request an optional pickup service for an agreed fee matching their district delivery rate (EGP 65–110), disclosed and agreed in advance. Returns resulting from TDB errors or defective products never incur any collection charges.
- For complete details, please review our Refund & Exchange Policy.